![]() Select Reservations > Profiles on the main menu if the OPP PMS license code is active.To search for an existing profile or to create a new one, access the Profile Search screen: The lookup web service using multiple external systems can be triggered by entering only the Membership Number as a search parameter. Note: The external system and its web services must be configured under PMS. See External Database Setup for more information on how to configure web services for external systems. OPERA external systems can use the pre-defined lookup web services however, other third-party external systems will have to write their web services based on the OPERA messaging specifications in order to call the lookup web service from their system. ![]() If the external system and property are configured to use the lookup web service, profile search can use the web service to simultaneously search multiple external sources for the profile. See Merge Profile for more information.Įxternal systems (databases) can be searched using a lookup web service. Further, from the Profile Search screen, you can search for profiles and determine which one will be used as the primary profile when merging profiles. ![]() For example, a relationship might be identified between an individual and a company if that individual is an employee of the company. In addition, you can specify relationships between profiles to identify their affiliations for marketing and business planning purposes. Having profile information on hand makes it easy to create reservations for guests, process commissions for agents, prepare billing statements, construct mailings, manage membership programs, collect accurate statistics, and perform many other OPERA tasks. A profile contains extensive demographic information (including name, mailing address, e-mail address, phone number, preferences, etc.) as well as reservation and stay histories and other statistical data. OPERA uses profiles to store a host of details about the guests, companies, agents, business sources, contacts, and groups you do business with.
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